Priority RMA Services
Receive your replacement before we receive your returned item.
Free Return Shipping
Your replacement package comes with a prepaid shipping label for easy return.
How it works with UI Care
- Request Replacement — your ticket will be prioritized.
- Your Replacement is Shipped — receive it as soon as the next day.
- Return the Original for Free — we include a prepaid shipping label with your replacement.
Without UI Care (Standard RMA)
- Request Replacement — your ticket will be added to the queue.
- Return the Original — you cover the shipping cost.
- Await Device Inspection — our RMA team verifies the issues outlined in your ticket.
- Your Replacement is Shipped — once your device’s issues are verified, we send your replacement.